Customer Service
Customer Service FAQs
ORDER & SHIPPING
How can I track my order?
When your order ships, we email you a tracking number. You can check its progress any time on our Track Your Order page.
What payment methods do you accept?
Major credit and debit cards, plus the other payment options shown at checkout.
Where can orders be shipped?
To the United States, Canada, the United Kingdom, most of Europe, Australia, New Zealand and selected countries in Asia and the Middle East. If your country is listed at checkout, we ship there.
How much does shipping cost?
Free on orders of $50 or more. Under $50, tracked shipping is a flat $6.99.
How long does shipping take?
Orders leave within 1 to 3 business days, and delivery usually takes 3 to 9 business days after that. See our Shipping Policy.
RETURNS & EXCHANGES
What is your refund policy?
You can request a return within 30 days of delivery, sale items and sets included. Items must be unused, in their original packaging and come with proof of purchase. Gift cards and personalized items are final sale. Full details are in our Refund Policy.
How do I get a refund?
Email us with your order number. Once your return is approved, we send you the return address; after the item arrives and is checked, the refund goes back to your original payment method within 10 business days.
Do you accept exchanges?
We do not swap items directly: return the original and place a new order. If your item arrived damaged, defective or wrong, write to us and we will put it right at no cost to you.
Who pays for return shipping?
For a change of mind, the customer covers the return shipping. For damaged, defective or wrong items, we do.
Contact Us
Have a question about an order, need help choosing a shade, or want to share feedback? Our team answers Monday to Friday, 9:00 AM to 6:00 PM (EST), usually within 1 to 2 business days.
Email Customer Service at: support@westmorecare.com